Emergency Services, Welfare and Care

In times of disaster, tragedy, grief, or distress there are organisations on hand who specialise in providing the service and assistance needed during these times. In Inverell, our local community has ample support from local emergency services, charity organisations and welfare services, all of whom provide strong and professional help in times of need.

Welfare and Care
The Salvation Army
The Salvation Army is an international movement, and an evangelical branch of the Universal Christian Church. This organisation meets the current needs of the Australian Community by offering practical and spiritual help to assist men, women and children in putting their lives back together during times of adversity, enabling them to live their life to their fullest potential. The Salvation Army conducts the annual 'Red Shield Appeal' throughout Australia.

Within the Inverell Shire the Salvation Army operates the 'Red Shield Community Centre' at 35 Otho Street, Inverell, and provides community services in a pleasant, clean and friendly environment. They provide for clothing, furniture, canteen refreshments, a mother's rooms, rest rooms, a chapel quiet room and a welfare room. You can call the centre on (02) 6722 3008.

Red Cross

Since 1914 Australian Red Cross has been responding to the needs of Australians in suburbs and towns across the country. Through war, drought, flood and fire, volunteers have responded willingly and have risen to the task with a renowned level of passion and commitment. It's a reputation that is richly deserved, embodying the universal spirit of the Red Cross.

Department of Community Services (DOCS)

The Department of Community Services is the largest community organisation in Australia with over 9000 staff members. Community services they provide include; protection and care for children, assistance for people with disabilities, coordination of welfare services during times of disaster, prevention of child abuse or neglect, child care assistance, financial assistance, foster families, adoption and concessions for those on low income.

Support Line Numbers:
HELPLINE: 13 21 11
DIAL-A MUM: 02) 9477 6777
PARENT LINE: 13 20 55
LIFELINE: 13 11 14

St Vincent de Paul Society
‘Vinnie's' has over 273 shops throughout Australia, 113 hostels, aged services and refuges and is supported by over 20,000 volunteers. They provide charity and assistance to those in need and hold two major appeals each year, a Winter Appeal and Christmas Appeal. Further information may be obtained by calling 13 18 12.

Your local St Vincent de Paul Charity outlet can be found at 31 Oliver Street, Inverell, or by calling (02) 6722 2229.
Centrelink is a government agency delivering a range of services. Centrelink was established to provide a central location for access to Government Services including income assistance and Medicare services.

For the individual they provide for the delivery of information relating to:

  • parenting payments;
  • education;
  • child care;
  • Medicare services;
  • accommodation; and
  • renting issues.

They also provide information for people who are:

  • in crisis or in need of special help;
  • new residents of Australia;
  • ill;
  • injured or disabled; or
  • caring for a frail aged person or a person with a disability.

Other Services they provide are:

  • Grief management assistance; and
  • Retirement planning services.

Department of Veterans' Affairs
The Department of Veterans' Affairs (DVA) is responsible for the granting of pensions, allowances, and provide treatment and other benefits to veterans and their families.

The DVA provides administration support to the Repatriation Commission in discharging its responsibilities to veterans. Their 'Service-Our Heritage Commemoration Program' and the Defence Service Homes Act provides subsidised loans for housing and housing-related benefits. 

Inverell Women's Refuge
Inverell Women's Refuge is a 24 hour service for women with or without children escaping from domestic violence or crisis situations. The Refuge also acts as a referral and support service. The Inverell Women's Refuge Centre can be found at 78 Campbell Street, Inverell, and can be contacted by phoning 6721 0855.

Emergency Services

Ambulance Service NSW

The NSW Ambulance Service Inverell Station is located at 172 Otho Street, Inverell, and is responsible for providing a high standard of emergency health services to Inverell and the wider district. The service delivers injured and ill patients quickly and safely to the nearest hospital. Computer systems monitor all incoming '000' calls while trained and experienced officers answer the call and immediately respond to the situation.

NSW Police Service

The NSW Police Service is one of the oldest and largest police organisations in the English speaking world, with over 16,250 officers who operate on land, on water and in the air. The NSW Police Service is a non-profit statutory authority funded by the NSW Government, operating in more than 500 different stations throughout NSW.

Some of the services provided by NSW Police include but are not limited to;

  • preventing, detecting and investigating crime;
  • monitoring and promoting road safety;
  • maintaining social order;
  • performing and coordinating emergency and rescue operations;
  • traffic control;
  • communications;
  • intelligence analysis; and
  • anti-terrorist negotiations.

Inverell local Police Station is located at 109 Otho Street, Inverell. The wider district includes police stations located at Ashford, Bingara, Bundarra, Delungra, Gravesend, Tingha, Warialda and Yetman. The stations can be contacted on 6722 0599 at all hours.

NSW Fire Brigade
The NSW Fire Brigade has served and protected NSW since 1884. The local Inverell Station is located at 59 Evans Street, Inverell, and can be contacted on (02) 6721 0015.

The NSW Fire Brigade works with the community, government and industry in providing a 24 hour a day, 7 day a week service to prevent and respond to fires, hazardous material incidents, rescues, emergencies, the protection and preservation of life, property and the environment. The NSW Fire Brigade are involved in the reduction of bush fire hazards, fire safety inspections, education of the community, providing natural disaster response and emergency information. The NSW Fire Brigade volunteers and staff coordinate operations with local emergency services including; police, ambulance, the Rural Fire Service, and the SES to provide the community with effective emergency response.

NSW Rural Fire Service

The RFS is the formal successor of an organisation that has been in existence for 100 years and is popularly known as the NSW Bush Fire Brigade. The RFS is responsible for fire suppression and prevention activities in over 90 per cent of the State. They work closely with the NSW Fire Brigades, the National Parks and Wildlife Service and State Forests who, between them, cover approximately 10 per cent of the State. The RFS is the designated combat agency for all fires occurring in its districts, this includes structural fire fighting in more than 1,200 towns and villages.

Your local NSW Rural Fire Service Centre is located at 52 Burtenshaw's Road, Inverell, and can be contacted on 6721 0446.

State Emergency Services

The State Emergency Services is an organisation operated entirely by volunteers who are dedicated to assisting their communities. There are more than 240 rescue units and over 8,000 volunteer members whose priority is provision of emergency response during times of emergency arising from natural disasters. The SES are an invaluable resource supporting the other full time emergency service organisations. In rural areas, including Inverell, the SES are also involved in road accident rescues, bush search and rescues and many other duties. Their volunteers are well trained and ready to assist at a moments notice in often difficult and dangerous situations.

Phone: 132 500


Volunteer Rescue Association (VRA)

The NSW Volunteer Rescue Association consists of volunteer specialist rescue operatives who are dedicated to the safety of their communities. The VRA are the primary responders for road crash rescue, rescue from heights and depths, missing persons, bush search's and inland water rescue for Inverell.

Inverell VRA can be contacted on (02) 6721 0157.

Drug and Alcohol Counselling

Where do I get help?

Whether you are seeking help for yourself, a family member or a friend, the important thing is to know that help is available. Should you have any questions in relation to how to manage a problem relating to the illicit use of drugs, you should contact your local doctor to seek medical advise or alternatively contact the Community Health Centre of the New England Area Health Service and speak to the Drug and Alcohol Counsellor. The contact number for the New England Area Health Service, Drug and Alcohol Counselling Service is 1300 660 059.

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